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Web Answerly

AI support, grounded in your knowledge

Turn your knowledge into an AI support agent.

Connect your website, docs and files. Web Answerly answers your customers from them in seconds — and shows the sources behind every answer.

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Free plan · No credit card required

Knowledge this example agent answers from: Website, Help centre, Notion, Google Drive, Confluence, GitHub, Q&A. It also answers in Slack.

Northstar Support

  1. Hi, I'm Northstar's AI agent. Ask me about plans, billing or getting set up.
  2. Visitor: Can I change plans during the month?

  3. Agent: Yes. Upgrades apply straight away and you're charged the prorated difference. Downgrades take effect at the start of your next billing period.

    • Billing & invoices/help/billing
    • Plan changesNotion · Billing wiki
Try

An example of the product with a fictional company, Northstar: a visitor asks its agent a question, it answers from Northstar's pages and cites the sources it used, and offers to book a demo. Use the buttons to try other questions, including one it cannot answer.

How it works

Connect, deploy, improve.

Three jobs, one workspace. Each step below is a screen in the product.

01Connect

Point it at what you already maintain.

Add your website or sitemap, upload files, connect the tools your team writes in, or write answers directly. Pages are cleaned, deduplicated and indexed — and re-indexed on a schedule on paid plans, so answers follow your content.

  • Sitemap-first crawling that respects robots.txt
  • Notion, Google Drive, Confluence, GitHub, OneDrive and SharePoint
  • PDF, DOCX, CSV, JSON, Markdown and text
  • Q&A answers for what isn't written down

The agent reads a website, a help centre, Notion, Google Drive, Confluence, GitHub, Microsoft 365 and Q&A answers; the docs.northstar.example sitemap is indexed: 186 URLs discovered, then fetched, rendered, extracted, chunked and embedded.

docs.northstar.exampleIndexed · 186 pages

02Deploy

One snippet, on the domains you choose.

Paste one script tag and your agent appears on your site in your colours — as a floating chat or a side drawer — streaming answers as they are written. Or share a hosted chat page — no website changes at all.

  • Your colours, launcher, greeting and layout
  • Stores nothing optional until the visitor consents — reads OneTrust, Cookiebot and IAB TCF
  • Public keys that only work on allowed domains
  • Hosted chat page for a link-only launch

One script tag pasted into northstar.example installs the widget; the agent appears on the page as its launcher and opens the chat.

03Improve

See what customers ask — and what's missing.

Every conversation is kept with the sources it used. Analytics show your top questions and the ones your content didn't cover, one click from adding the answer. On paid plans, the test lab checks your agent against your own questions before a change reaches visitors.

  • Conversation history with CSV export
  • Unanswered questions, linked to a fix
  • AI quality test lab with your own test questions (paid plans)

A visitor asks about a nonprofit discount, which the content does not cover. The agent says so, and the question joins Unanswered questions in Analytics, asked 7 times. Its Add answer link puts the answer into the Q&A knowledge, so the next visitor gets it.

  • Cited sources on every answer
  • One-script install
  • Multi-model support
  • Domain-restricted keys
  • Conversation analytics
Learns fromWebsitesSitemapsPDFDOCXCSVJSONMarkdownQ&ANotionGoogle DriveConfluenceGitHubMicrosoft 365

Source-backed answers

Answers your customers can verify.

Web Answerly doesn't just produce an answer. It shows which of your pages it came from — and when your content doesn't cover a question, it says so instead of guessing.

  • Cited, every time

    Each answer lists the pages it used, linked back to your site.

  • A confidence gate

    Below a relevance threshold, your fallback message is shown instead of an answer.

  • Evidence you can inspect

    The playground shows every retrieved source and how relevant it was.

Example: a visitor asks “Can I change plans during the month?” The agent retrieves Billing & invoices (relevance 92%) and Plan changes (relevance 81%), and answers: “Yes. Upgrades apply straight away and you're charged the prorated difference. Downgrades take effect at the start of your next billing period.”, each sentence backed by one of those pages.

A second visitor asks “Do you ship to Antarctica?” The best match is 14%, below the confidence threshold, so the agent replies “I don't have information about that yet. You can reach the team at support@northstar.example.” instead of guessing.

Beyond answers

Takes action, not just answers.

When a question needs more than a page of your docs, your agent can take the next step — only the steps you set up.

Books meetings

Visitors pick a time in the chat and the meeting lands in your Google or Outlook calendar, with reminders and a link to reschedule.

Calls your own APIs

Describe a request to your system — an order status, a new ticket — and the agent calls it while it answers, on models that support tool calling. You choose which steps the visitor confirms first.

Uses your MCP tools

Connect your own MCP server and approve each tool, agent by agent, before it can be used.

Knows signed-in customers

Your server signs a short-lived token, so the agent acts for that verified customer only — never for an ID typed into a browser.

A step that changes something in another system uses one of your plan's actions. Reading data and booking meetings do not.

Channels

One agent, wherever customers ask.

The same knowledge, sources and handoff on your site, in Slack, by email and by voice.

Website and hosted chat

The widget on your site, or a hosted chat page you can link to from anywhere.

Slack

Mention the agent and it answers in the thread, from the same knowledge and with the same sources.

Email

Forward your support mailbox to the agent. It drafts each reply for your team to send or edit; automatic replies are an opt-in.

Voice

Visitors can speak instead of typing and hear replies read aloud. Browser speech is free; paid plans include realtime voice minutes.

Support inbox, on every plan

Website, Slack and email conversations in one queue. Take over and the AI stops answering until you hand it back; assign, leave internal notes, resolve.

Copilot for your team, on Growth and above

Ask for a reply draft grounded in your knowledge, with its sources shown, or a summary of a long conversation. A person always reviews and sends.

Built for support teams

For the questions you answer every day.

SaaS support

Answer billing, setup and how-to questions from your help centre before they become tickets.

Developer docs

Let developers ask your documentation directly, with links back to the exact reference page.

Agencies

Run a separate agent for each client site on Pro, each with its own sources, branding and domains.

Service businesses

Answer questions about services and policies, capture leads, and book the meeting in the chat.

For developers

Paste it once. It's live.

Add the snippet before </body> on any site builder or framework.

One snippet
A self-contained widget in a shadow DOM, so it never clashes with your site's CSS.
Public keys, locked down
Widget keys only work on the domains you allow, and every key is stored hashed.
React and server API
A React component for your app, and a /v1/chat API for your own backend on Growth and Pro.
index.html
<script  src="https://webanswerly.com/widget.js"  data-bot-id="BOT_PUBLIC_ID"  data-api-key="PUBLIC_WIDGET_KEY"  data-theme="auto"  async></script>

Once the snippet is on the page, the widget reports installed and its launcher appears on the site.

Security

Built to be trusted with your content.

The protections below are how the product works today — not a roadmap.

How we secure it

Isolated workspaces

Every workspace is separated at the database level with row-level security.

Hashed keys

API keys are stored as hashes and shown exactly once when you create them.

Encrypted credentials

Integration and calendar tokens, action credentials and signing keys are encrypted with AES-256-GCM.

Not used for training

We don't use your content or your customers' conversations to train AI models, and our AI provider's API terms don't let it train on them.

Domain restrictions

Your widget answers only on the sites you list, with rate limits on every key.

Delete means delete

Delete a source or an agent and its indexed content goes with it.

Backup models, your choice

With a choice of models, name up to three backups: if a model fails before it replies, the next one answers, in your order. Nothing switches to a model you didn't pick.

Private action endpoints

Webhook and API addresses are never sent to the visitor's browser, and every destination is checked before we call it.

Pricing

Start free. Upgrade when customers are asking.

Plans differ in volume, scale and a few team tools. Every plan gets the full answer engine and the support inbox.

Starter

For small teams getting started with AI support.

$49/ month

Start free

Upgrade from your dashboard

  • 1 AI agent
  • 5,000 source pages per agent
  • 2,500 AI answers / month
  • 250 actions / month
  • 60 realtime voice minutes / month
  • Monthly automatic re-indexing
  • 1 team member
  • AI quality test lab (evaluation datasets and runs)
  • Email support

Growth

Most popular

For growing SaaS teams ready to automate customer support.

$149/ month

Start free

Upgrade from your dashboard

  • 1 AI agent
  • 25,000 source pages per agent
  • 15,000 AI answers / month
  • 1,500 actions / month
  • 300 realtime voice minutes / month
  • Weekly automatic re-indexing
  • 5 team members
  • Inbox copilot: grounded reply drafts and summaries
  • Server API access (/v1/chat)
  • AI quality test lab (evaluation datasets and runs)
  • Priority support (1 business day response)

Pro

For businesses scaling AI support across products and websites.

$299/ month

Start free

Upgrade from your dashboard

  • 3 AI agents
  • 100,000 source pages per agent
  • 50,000 AI answers / month
  • 5,000 actions / month
  • 1,000 realtime voice minutes / month
  • Daily automatic re-indexing
  • 15 team members
  • Inbox copilot: grounded reply drafts and summaries
  • Server API access (/v1/chat)
  • Remove Web Answerly branding
  • AI quality test lab (evaluation datasets and runs)
  • Faster priority support (4-hour response)

Every plan includes

  • Website and sitemap crawling
  • PDF, DOCX, CSV, JSON, Markdown and text files
  • Custom Q&A answers
  • Source citations on every answer
  • A fallback message when content does not cover a question
  • Conversation history and CSV export
  • Analytics, including unanswered questions
  • Lead capture and email or webhook notifications
  • Meeting booking inside the chat
  • Widget colours, launcher and greeting
  • Domain-restricted widget keys
  • Hosted chat page
  • REST/API actions the agent can call
  • Tools from your MCP servers
  • Support inbox with human takeover
  • Signed-in customer identity (verified identity tokens)

Free

1 AI agent · 25 source pages · 100 AI answers / month

$0 — no credit card required.

Enterprise

Custom usage limits for agents, pages, answers and actions · Choice of AI models and providers · Dedicated onboarding and support · DPA, SLA and security review.

Talk to us

Prices in USD, billed monthly. Nothing is ever charged beyond your plan automatically: when a plan's monthly answers run out, your agent pauses until the next billing period or an upgrade; when actions run out only action buttons pause, and when realtime voice minutes run out typed chat carries on. An action is a step your agent completes in another system, such as sending a ticket to your webhook; meeting booking is included and does not use actions.

FAQ

Questions, answered.

Something else? support@webanswerly.com

What happens when it doesn't know the answer?

If your content doesn't cover a question well enough, your agent says so and shows the fallback message you set — for example, pointing people to your support email — rather than guessing.

What counts toward my monthly limit?

Each answer your agent gives counts as one AI answer. Questions it declines with your fallback message still count, because the question was processed.

What happens if I reach my limit?

Your agent stops answering until your allowance resets at the start of the next month, or until you upgrade. You are never charged for extra usage.

Can a person take over a conversation?

Yes, on every plan. Conversations from your website, Slack and email arrive in one support inbox. When someone on your team takes over, the AI stops answering in that conversation until it is handed back.

Do I need a credit card to start?

No. Sign up with an email address and start on the free plan. Add a card only when you upgrade.

Is my content used to train AI models?

No. We use your content only to answer your own customers' questions. We don't use it, or your customers' conversations, to train AI models, and our AI provider's API terms don't let it train on them.

Can I change plans or cancel at any time?

Upgrade from Free in your dashboard, and cancel any time from the billing portal: you keep your plan until the end of the month you've paid for, then move to Free. To switch between paid plans, email support.

Put your knowledge to work for every customer.

Start on the free plan. No credit card required.

Start free Book a demo