Support
Real people, quick replies. Here's how to reach us.
1. Get in touch
- Help with the product, your account or billing: support@webanswerly.com
- Billing: manage your subscription from Usage & Billing in your dashboard. To move between paid plans, email us.
- Security reports: support@webanswerly.com, with "Security" in the subject.
- Privacy requests and complaints: privacy@webanswerly.com
- Legal notices and questions about our terms: legal@webanswerly.com
2. Quick fixes
- The widget isn't showing. Make sure the snippet sits just before
</body>and that your domain is on the agent's allowed-domains list. - Indexing failed. Your sources list shows the exact reason: blocked by robots.txt, a timeout, or no readable content. Fix it and re-index.
- An answer is wrong or missing. Check Analytics for unanswered questions, then add content that covers them.
3. Data and privacy requests
- To export or delete your workspace's data, or close your account, email support@webanswerly.com from the workspace owner's address. Conversations and leads can also be exported as CSV from the dashboard.
- Our Data Processing Addendum applies to every customer on every plan, with no signature needed. If you need a countersigned copy for your records, email privacy@webanswerly.com.
- If you chatted with a business's agent and want your information accessed or deleted, contact that business; we will help it respond.
4. Enterprise
For custom limits or a negotiated agreement, email support@webanswerly.com with "Enterprise" in the subject line.